Delivery 2.0: The new challenge for governments

Introduction
McKinsey & Company, the leading management consultancy, has undertaken a great deal of work in assisting governments around the world to improve their delivery of services to the people. Their public sector practice has distilled seven lessons from this work. The Pathfinder Foundation (PF) acknowledges its debt to McKinsey & Co for authorizing publication of extracts from an article authored by Senior Partners Eoin Daly and Seelan Singham setting out these lessons.